Terms & Conditions

Duty of Candour

At Body Confident Clinic, we are committed to being open, honest and transparent with all our patients. We follow the Duty of Candour as set out by the Care Quality Commission (CQC). This means that if something goes wrong with your treatment that causes, or could cause, harm or distress, we will:

Inform you as soon as possible and explain what has happened.
Offer a full and sincere apology.
Discuss what we are doing to put things right.
Keep you updated throughout our review or investigation.
Use the experience to learn and improve our practice.

We believe honesty builds trust, and we are dedicated to maintaining the highest standards of care, safety, and professionalism in every treatment we provide.

Complaints Policy

How to Make a Complaint

Speak to any member of staff or the clinic manager directly.
Complaints can also be submitted by email to: info@bodyconfidentclinic.com
Please include your name, contact details, and the date and details of the event.

Process

Complaints will be acknowledged within 5 working days.
A full response will be provided within 20 working days.
If more time is needed, the complainant will be informed.

External Review

If you are not satisfied with our response, you can contact:

Healthcare Improvement Scotland
Independent Healthcare Team
Gyle Square, 1 South Gyle Crescent
Edinburgh, EH12 9EB
E: his.ihcregulation@nhs.scot

Learning from Complaints